FAQ
Frequently Asked Questions
How often do you drop product?
My goal is to drop a minimum of 15 handmade items every 6 weeks. Since I do all the curating, purchasing, construction, and shipping myself that seems a reasonable timetable.
Do you do special order bags?
No. Since I personally make all of my bags, I don't take special orders. I hope you can find something that fits your style and warms your heart in the products I do list.
How soon will my purchase be shipped?
Since all of my products are finished prior to dropping them online, shipping usually occurs in 3 to 5 business days. For additional details, see shipping policy below.
How do I care for my bag?
All of the fabrics in my bags have been pre-washed and pressed before fabrication. Cold water wash, no bleach, and medium dry heat is the best way to preserve the life of your bag. You shouldn't need to launder your bag very often. If you respect the bag, you'll find it will age gracefully.
What is your refund/exchange policy?
If there is a physical problem with your bag, please contact me immediately. See my contact page. Unfortunately, I can not exchange purchased bags because they are one-of-a-kind. For additional details, see refund policy below.
What size are your bags?
Lera Bags are 17" X 12" X 6.5" (43cm X 30.5cm X 16.5cm)
Kathy Bags are 10"X 8"X 4" (25cm X 20cm X 10cm)